Support Engineer

Job description

  • 1st & 2nd Tier Support for the company’s software solutions and features for users and clients across the
    organizational enterprise
  • Investigate, diagnose and solve various faults/technical problems in system implementations
  • Communicate with clients and company employees worldwide based on necessity and requirement
  • Maintaining and creating the company’s knowledge base, user guides, standards and processes. Taking
    part in the designing process of the company internal website & Newsletters
  • Performing training sessions for internal personnel on new features and solutions within the system
  • Working according to specific SLAs and timelines
  • Close collaboration with all of the company’s resources, R&D, QA, Products & Project Managemen

Job requirements

  • Academic degree with a Technological Background – Must
  • B.Sc. degree in Industrial Engineering / Computer Science – Advantage
  • Prior experience in Support – Advantage
  • High-level English skills, spoken and written – Must
  • MS SQL knowledge – Must
  • Excel, high knowledge is required
  • Ability to work in a self-learning environment
  • Excellent analytical skills, technical and IT aptitude
  • Willingness to work weekends